Introduction
Connectivity is no longer a choice in today’s digital world; it is a necessity. Businesses of all sizes require fast, secure, and reliable internet and communications services to operate efficiently and our world today requires these types of businesses to stay connected and competitive. Comcast Business, as a subsidiary of the world’s largest media and technology company, has quickly become a premier provider of business-grade internet, voice, and managed solutions. Comcast Business supports businesses of all sizes, from small enterprises to global corporations while using its robust infrastructure and innovative technology to help keep them connected.
This complete guide will identify and expound on Comcast Business‘s services. The advantages of working with Comcast Business, its infrastructure, and how it helps allows modern-day enterprises to digitally transform.
The story of Comcast Business
Moving from Residential Services to Solutions for Enterprise
Comcast Corporation is most widely known as a residential provider of Cable Services. However, the growth of the communications market towards business connectivity led the company to start a business division in 2006. Comcast quickly evolved from simply providing an internet service for businesses, to numerous forms of technology, such as Ethernet, transitioning small businesses into larger companies, cloud services, and now cybersecurity.
Today, Comcast Business is one of the fastest-growing providers of Ethernet services in the United States and one of the top global telecommunications provider.
Core Services Offered by Comcast Business
1. Business Internet
High-speed internet is the centerpiece of Comcast Business’s offerings. There are plans that offer speeds from 35 Mbps to 1 Gbps, and for businesses that need even more speed, multi-gig fiber plans are also available. Wherever your business stands in needing bandwidth today, Comcast Business has the plan to fit your needs for high-demand applications such as video conferences, data transfer, and cloud computing.
Key aspects of the service include:
Static IP addresses
Cloud backups
24/7 customer service
Built-in security offerings
2. Ethernet Services
For businesses that need more than standard broadband, Comcast Business offers Ethernet services, perfect for connecting multiple locations, or for mission-critical applications. Their Ethernet portfolio consists of:
Ethernet Dedicated Internet (EDI)
Ethernet Private Line (EPL)
Ethernet Virtual Private Line (EVPL)
Ethernet Network Service (ENS)
These services are provided to businesses over a fiber-rich, private network that ensures high availability, low latency, and scalability.
3. Voice Solutions
Comcast Business offers different voice products for different sized businesses. Their voice services include:
Business VoiceEdge®: Cloud-based VoIP solutions with mobility and collaboration features.
Business Voice Mobility: Traditional voice services combined with mobile solutions.
PRI Trunks: For businesses with PBX systems needing digital voice connections.
VoiceEdge is designed to promote better collaboration for the workforce, providing mobile applications, video calling, voicemail.
4. Cyber Security and Managed Services
Recognizing the evolving threat landscape, Comcast Business offers solutions to combat these common threats with its SecurityEdge™ services, which allow businesses to adopt a layered cybersecurity strategy, including:
DNS-layer protection
Threat Intelligence
Malware and Phishing Protection
Real-time monitoring of traffic
Additionally, managed IT services help optimize the network, while proactively resolving issues with experts reducing downtime and improving productivity.
5. Comcast Business Mobile
Most recently, Comcast added Comcast Business Mobile to their business solutions, making mobile communication easy and affordable for teams of all sizes. It runs on the most reliable 5G network in the country, and allows businesses to bundle their mobile service with their Internet service, allowing the user to simplify billing, and get support from the same company.
Comcast Business SmartOffice™ and Internet of Things (IoT) Solutions
In our world of smart technology, Comcast also introduced SmartOffice™, a video surveillance solution, to help business owners monitor their operations from anywhere. This service is most useful for, but not limited to, retail, hospitality, and manufacturing sectors. The services offered include:
Remote access on mobile and desktop
HD video surveillance
Cloud recording, access and storage
Motion-based recording
Comcast also supports IoT solutions, which allow businesses to automate processes, gain insight through data collection, and maximize operational efficiencies through smart sensors and connected devices, along with machine-to-machine (M2M) communications.
Advantages of Choosing Comcast Business
Comcast Business has one of the country’s largest IP networks with a fiber and coaxial cable infrastructure that spans 600,000+ miles. This allows customers to have:
Reliability
Redundant architecture
Low latency
Scalability
Comcast Business has a suite of services that can scale to fit eleven different types of enterprise scalable services and customers ranging from small startup to large enterprise customers. Ranging from flexible internet plans to customizable VoIP systems, Comcast Business allows businesses to meet their changing business needs.
24/7 Dedicated Support
Comcast Business provides round-the-clock service with live dedicated account managers, and dedicated technical specialists that provide sophisticated technology issues and support. Our service centers are based in the U.S. and are reachable by phone, chat, or email.
Innovation and Rampant Customization
Comcast Business innovates in its core technology and is constantly improving its service from SD-WAN (Software Defined Wide Area Network) to leveraging artificial intelligence for customer support.
Comcast Business vs. Competitors
When comparing Comcast Business to providers like AT&T, Verizon, or Spectrum Business, there are a few differences to help you understand the value proposition:
Price-to-performance ratio: Comcast Business frequently puts out pricing that may be competitively priced for the speed and features they deliver.
Bundling: An organization can bundle internet, voice, TV, and mobile services together and get them for a lower price while improving operational efficiency.
Fiber: Comcast is executing on their fiber data network to roll out into more unserviceable areas, which includes under-served business areas.
Customer Satisfaction: Everybody has negative things to say about an ISP, but between heavy investments in customer experience improvements and a higher level of satisfaction score year-over-year, Comcast Business has garnered some attention.
Real-life applications
Case Study: Retail Chains
A national retail chain noticed that they needed to maintain a reliable network to connect hundreds of store locations which would allow them to maintain inventory globally with real-time updates and reliable customer commerce transactions. Comcast Business deployed a customized Ethernet service with SD-WAN so that the chain could centrally manage their network to allow for real-time updates, faster checkouts, and secure data transfer.
Case Study: Healthcare Providers
A regional healthcare provider recognized a need for secure communications across a network of clinics and hospitals, or they may face compliance liabilities. Comcast Business provided a HIPAA compliant infrastructure, featuring VoIP, secure data lines, and secured cloud back-up to not only create a compliant environment, but also meet and exceed expectations around patient privacy.
Future Outlook and Expansion
Comcast Business is heavily investing in the technology of the future, including 10G internet and AI-enabled network management. As companies continue to develop hybrid working models, demand for flexible, secure, and scalable solutions will increase. Comcast is positioning itself to lead this change by: – Expanding fiber networks to more rural and suburban areas – Developing smarter AI tools to support customer service and troubleshooting – Partnering with third-party cloud providers and SaaS companies
Conclusion
Comcast Business quickly became a trusted technology partner for companies of all sizes and emphasizes performance, innovation and customer service in everything it does. Comcast Business’ business is to continue to evolve with what the market needs and is currently flexible enough to do so. Whether you are a small business looking for only internet and phone, or a multinational enterprise with a secure, robust, and scalable network, Comcast Business has the tools, knowledge, and infrastructure to get you there. As the future of work becomes more digitally tethered, the importance of a reliable, forward-looking connectivity provider like Comcast Business will not be merely valuable—it’s expected.
